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Happy E&L Customers


E&L receive many claims with regards to customers insurance, and rightly so. That's what we are here for. Read on to hear some positive comments from happy E&L customers.

May I take this opportunity in thanking your company for the support and ease that you have made all Hollies claims over the past few years, without this I am certain she would not have lasted as long as she did. I have recommended you to a number of people and will do so in the future.

Kind Regards,

J. Vincent

Thank you to all of your staff I have dealt with over the last 2/3 years. They have always been very helpful and willing to explain things clearly to a non-horse person. Regards

Ruth Rogers

Thanks for the mail and thanks for the great easy service. I will use E&L in the future.

David Learmonth

Following the recent sad loss of our beloved dog, Mac, I wanted to write to you to thank you most sincerely for the manner in which your company has conducted itself in the payment of claims in recent years.

As you will no doubt be able to see, E&L have paid very high claim values to us for a great number of years, in respect of two recurrent conditions from which Mac suffered. The overall claim bill will have run into many, many thousands of pounds.

On the occasion of each claim – usually quarterly – E&L processed claims quickly, efficiently and, above all, fairly, never once trying to side-step your responsibilities as an insurer. I suspect that many insurers would, long ago, have tried to find small print in an effort to cancel the policy.

Were it not for E&L, we would undoubtedly have suffered financially as a result of having to pay for Mac’s medication bills, amounting to hundreds of pounds per quarter.

As such, my family and I would take this opportunity to thank you for supporting us and, in so doing, for helping Mac to continue to live a long and happy life.

When the time comes to insure a pet once again, we will be happy to return to E&L to start to repay our debt of gratitude to you.

With kindest regards.

Yours faithfully,

Richard McCaig

Thank you for this last payment for Phoebe who as you know we lost a few weeks ago

I just wanted to say a huge 'Thank You' to all the claims staff over the last fifteen or so years Phoebe has been insured (as well as our other dog Macauley who we lost a few years ago).

Neither of them would have reached their old age without the support & assistance of the claims staff.

Phoebe was very special & we have received so many cards & flowers as she brought a ray of sunshine into everyone's life.

In the past I have left reviews on the website & shall do so for the very last time. Should we ever get to the point of having a new member of our family I would not hesitate to insure them through E&L

Thank you from the bottom of our hearts

Gill & Tony Morrison

Would just like to say I have been very impressed with the service E and L provide. It has all been easy, quick and efficient. I will certainly use you again and recommend you to all my friends.

Thanks again. Regards, Danny Pedri